One of the single most important things a leader can do to support the team is the creation of a team charter. If a team does not know where they are going, any road will take them there, but a team charter can provide a set of agreements that clearly states what the team is to accomplish, why it’s important, and how the team will work together.
Here are the elements of a team charter:
1. Stakeholders: Who is impacted by the work or actions of the team and what’s important to them?
2. Vision: What is a credible picture of a better future?
3. Values: What are the top 5-10 values that set the foundation for making decisions, setting priorities, and taking action.
4. Goals: What are our specific deliverables and how do we measure our performance?
5. Roles and Responsibilities: What is each person’s role?
6. Boundaries: What are our specific limitations?
7. Operating Agreements, Ground Rules, Processes: Communications, decision-making, conflict resolution, accountability, meetings.
8. Action Plan: What needs to be done now?
9. Assessments: How will we self-regulate?
Experience shows that a team charter gives everyone the clarity they need to perform at a higher level. Consider the team charter as a adaptable document, as the team evolves and changes over time. It works!